PRIVACY POLICY
This Privacy Policy describes how Exorscents (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website or interact with our Exorscents Etsy shop. Exorscents is a trade name of Raven Enterprises Ltd.
Our website itself does not process orders or payments. All purchases are made through our Etsy shop and are also subject to Etsy’s own Privacy Policy and terms.
By using our site or purchasing from us via Etsy, you agree to the collection and use of information in accordance with this policy and Etsy’s policies.
1. Information We Collect
We collect several types of information to provide and improve our services. This includes limited information through our website and additional information provided through Etsy.
a. Information You Provide Directly
When you interact with us, you may provide:
- Name
- Email address
- Any information you include in messages or other communications
- (If you contact us about an Etsy order) order details or other information you choose to share
Newsletter and Direct Correspondence
If you choose to subscribe to our newsletter, we collect your email address (and your name, if you choose to provide it) so we can send you shop updates, promotional offers, and other content related to Exorscents. If you contact us directly, we will collect any information you provide in your message or through a contact form so we can respond to your requests and provide customer support.
Our website does not collect your payment card information or process transactions.
b. Information Collected Automatically on Our Website
When you browse our site, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Time zone
- Referring/exit pages
- Pages viewed and time spent on our site
- General interaction data (clicks, scrolls, etc.)
We may use cookies and similar technologies to collect some of this information.
c. Etsy Information
All purchases are made through our Exorscents Etsy shop. When you order from us on Etsy, Etsy collects personal information as described in Etsy’s own Privacy Policy. Etsy then shares with us only the information necessary to process and fulfill your order, such as:
- Your name
- Shipping address
- Email (when provided)
- Order details
We do not control Etsy’s data practices. For more information, please review Etsy’s Privacy Policy directly on their platform.
2. How We Use Your Information
We use your information to:
- Respond to your messages, questions, or customer support requests
- Fulfill and manage orders placed through Etsy (using the information Etsy shares with us)
- Personalize your experience and improve our website, products, and services
- Send occasional marketing or promotional messages (where permitted by law and with your consent where required)
- Communicate about our products and distribute our newsletter to people who have consented
- Detect, prevent, and address fraud or other illegal activity
- Comply with applicable laws and regulations
All payment processing and most order-related data handling are performed by Etsy and any service providers they use.
3. Cookies and Tracking Technologies
On our website, we may use cookies, pixels, and similar tracking technologies to:
- Remember your preferences
- Understand how visitors use our site
- Improve performance and user experience
- Support basic analytics and, where applicable, marketing efforts
You can usually set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not function properly.
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
Service Providers:
Third-party providers that help us operate our business and website, such as email service providers and analytics tools. They only receive the information necessary to perform their services.
Etsy:
When you purchase through Etsy, Etsy acts as a separate platform and controller of your data for that transaction. We receive from Etsy only the information needed to fulfill your Etsy order.
Legal and Safety:
We may disclose information if required to do so by law or in response to valid legal requests (such as a subpoena or court order), or to protect our rights, property, or safety, or the rights, property, or safety of others.
Email and Analytics Providers:
We may use third-party email marketing tools and basic analytics providers to send newsletters and understand how visitors use the site, and that these providers only receive the information needed to perform their services.
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, in compliance with applicable laws.
5. Data Retention
We retain your personal information only for as long as necessary to:
- Respond to your inquiries
- Support and document Etsy orders we have fulfilled
- Comply with our legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
When we no longer need your information, we will delete it or anonymize it in accordance with applicable laws.
6. Your Rights
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have made a purchase through Etsy, you may also exercise certain rights directly through your Etsy account and Etsy’s support, as governed by Etsy’s own policies.
7. Third-Party Services and Links
Our site and services may contain links to third-party websites or use third-party tools and integrations (such as Etsy, payment processors used by Etsy, analytics providers, or social media platforms). These third parties have their own privacy policies and practices, which we do not control.
We encourage you to review the privacy policies of any third-party sites or services you visit or use, including Etsy.
8. Security
We take the security of your personal information seriously and use reasonable administrative, technical, and physical safeguards to protect it.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our products and services are not directed to children under the age of 18 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can delete it in accordance with applicable laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
When we make changes, we will update the "Last updated" date below. Your continued use of our site or services after any changes means you accept the updated policy.
Last updated: March 11, 2026
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:
Exorscents
Email: exorscents@gmail.com
Address: 1533 Cross Country St, Las Vegas, NV 89144